Return & Refund Policy – HNAMARTT

At HNAMARTT, customer satisfaction is our top priority. We are committed to providing a secure, reliable, and transparent shopping experience for all customers in the USA. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

We offer a 30-day return policy from the date your order is delivered.

To qualify for a return:

✔️ Item must be unused and in original condition
✔️ Product must include original packaging
✔️ Proof of purchase or order confirmation is required

Due to hygiene and safety standards, opened or used skincare products may not be eligible for return unless the item was received damaged, defective, or incorrect.

How to Start a Return

To request a return, please contact our support team at:

📧 support@hnamartt.com

After your request is reviewed and approved, you will receive return instructions.

Please note:

⚠️ Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

❌ Damaged
❌ Defective
❌ Incorrect

Contact us within 48 hours of delivery with clear photos of the item and packaging. We will work quickly to resolve the issue through a replacement or refund if approved.

Non-Returnable Items

The following items cannot be returned:

• Opened or used personal care products

• Items damaged through misuse or improper handling

• Sale or clearance items

• Gift cards

Exchanges

We only replace items if they are defective, damaged, or incorrect upon arrival.

Refund Policy

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

💳 Refunds will be issued to the original payment method
⏳ Please allow 5–10 business days for processing depending on your payment provider or bank

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation requests may no longer be possible.

Contact Information

Store Name: HNAMARTT
📧 Email: support@hnamartt.com
🕒 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

Our Commitment

At HNAMARTT, we believe in:

✔️ Genuine customer support
✔️ Secure shopping experience
✔️ Quality products and transparent policies

We appreciate your trust and thank you for shopping with HNAMARTT.